Refund Policy

This refund policy applies to purchases made through Fastspring, the reseller that manages our online store. If you've purchased from another reseller please refer to their refund policy.

For perpetual licences (all our products other than the Curious Animal C4D Plugin Subscription):

Any orders for perpetual plugin licences can be refunded in full up to 30 days from the date of purchase, for any reason. No refunds are available after 30 days from purchasing.

For subscription licences:
The first payment of unactivated subscription licences can be refunded up to 30 days from the date of purchase. No refunds are available for activated subscriptions, no refunds are available after 30 days from purchasing, and no refunds are available for second and subsequent subscription payments.

Subscriptions are paid monthly. You can cancel a subscription at any time, after which it will continue for the remainder of the paid subscription period. No partial refunds are available for cancelling a subscription before the current subscription period is complete. To cancel your subscription use the management link in the receipt emailed to you by Fastspring after each subscription payment.

To request a refund simply contact us.